FeedBack Panda Sunsetting News and FAQs

FeedBack Panda will be shutting down on January 24th, 2023.

This has been a difficult decision for our team to make, but we are grateful for the time we were able to own and operate this business, and to the incredible teachers who have used our product over the years.

FAQs

  • What’s happening to my data?
    You can request an export of all your data until February 28th, 2023.

    • How do I request my data?
      Please email info@feedbackpanda.com with your request, and be sure to include your FeedBack Panda username and the email that is attached to your FeedBack Panda account in the message.
    • What format will I receive my data in?
      You will receive a CSV file through email. You can keep this file for your records, or use it to import the data into a new tool. (Please be aware, this is dependent on the product you choose – not all tools have import functionality.)
    • How long will it take to get my data?
      Since exporting user data is a manual process for our team, please allow 7-10 business days to receive a full copy of your data.
  • Will I be getting a refund?
    Yes. We will be providing all users with an active subscription a prorated refund based on the January 24th shutdown date. You do not need to take any further action in order to receive this refund. Our team will be sending out refunds automatically through our payment processor, Stripe.

    • Where will my refund go?
      Stripe will automatically refund the card you used to purchase your subscription.
  • Why is FeedBack Panda shutting down?
    This decision is the end result of many internal conversations over the last year. In short, we can no longer maintain the high level of quality and service we expect from ourselves profitably. Like many of you, FeedBack Panda was deeply impacted by 2021 global policy changes regarding outside teachers in China. While we attempted to keep things running, it now makes the most sense to sunset the product.

Other Questions? Please send us an email or reach out via the support options in your FeedBack Panda app. While we’re a small team, we’ll do our best to get all your questions answered ASAP.

Owning and operating FeedBack Panda has been a privilege, and we are truly grateful to each one of you for choosing this platform. We wish you all the best as you continue to grade homework, track records, and change the world. 🐼